Seasonal Tourist Office Advisor

  • €27,708 (full time and part time positions)
  • Updated 09/03/2024

Closing Date: 5 pm Friday April 19th
Interviews are due to take place the week commencing the 22nd April at the Sligo Tourist Office, O’Connell St, Sligo.

Sligo Business Improvement District (BID) is an equal opportunities employer.

Sligo BID invites applications for the position of Seasonal Travel Advisor based in the Tourist Information Centre in Sligo town.

Details of the location, indicative start date and end date are all listed in the attached role profile below.

Job Title: Seasonal Travel Advisor
Business Unit: Visitor Engagement
Reporting to: CEO Sligo BID

Salary: €27,708 per annum/ pro-rata.

Job Purpose

Deliver tourist information and support to visitors in the Tourist Information Centre (TIC) and through other communication channels, as required. Work closely with Sligo BID team in presenting Sligo as a destination of choice for both the domestic and international visitor.

Primary Objectives/Key Responsibilities


  • Engage with visitors to support their needs and offer suggestions to enhance their holiday experience with particular reference to the Failte Ireland brands.
  • Create itineraries for tourists offering suggestions on things to see and do locally and around Ireland; encouraging visitors to provide feedback through visitor comment forms, surveys, website etc.
  • Maintain and replenish up to date supplies of tourist brochures, maps and other printed information and ensure they are well presented.
  • Proactively process bookings; respond to enquiries promptly and courteously providing timely and accurate information, utilising and referring visitors to and distributing the Failte Ireland and Sligo BID map guides.
  • Communicate effectively with all internal and external customers including visitors and the tourism trade.
  • Act as first point of contact for visitor queries; manage local queries regarding developmental opportunities from the tourism trade.
  • Attend regular team meetings and provide updates from local tourist information office in agreed format.


  • Ensure all information is up to date, accurate and complete, including proof reading of literature, maps etc.
  • Attend training days as mandated by Sligo BID.
  • Source and provide local tourist information for the organisation and produce information and events listings.
  • Assist in rejuvenating and maintaining the Tourist Information Centre to ensure that it is user friendly, visually stimulating, and relevant to the needs of the visitor.
  • Produce accurate weekly statistical information reporting to central database around activity and conduct regular stock on hand reports as required.
  • Maintenance and updating of BID databases and CRM system.

Carry out all other duties as required and participate as a full member of the Visitor Engagement Team by supporting different work projects, as required, from time to time by Sligo BID.

The successful candidate(s) will be required to work 3 (part time) and 5 (full time) days out of 7 per week including weekends and evenings.

Person Specification
Essential Criteria

  • Two-year college course completed with two months experience of working in a customer -facing role or
  • A minimum of six months experience of working in a customer-facing role.
  • Demonstrate through your application a comprehensive knowledge of the local geography and local national tourist attractions.
  • Demonstrate through your application that you are an articulate communicator with strong interpersonal skills.
  • Demonstrate through your application competent IT skills- word, outlook and internet.

Desirable Criteria

  • Experience in the tourism sector.
  • Foreign language would be an advantage.
  • Ability to work on own initiative and as part of a team.

Key Competencies

  • Customer Orientation
  • Teamwork
  • Knowledge Management (Visitor Attractions/Visitor Information)
  • Communication